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1. Introduction
Thank you for shopping at sahxl506.com (the “Website”). We aim to provide you with a seamless and efficient shipping experience. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our Website.
2. Order Processing
2.1 Processing Time:
- Orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2.2 Order Confirmation:
- Once your order is placed, you will receive an email confirmation. If you do not receive this email within 24 hours, please check your spam/junk folder or contact our customer service team.
3. Shipping Rates and Delivery Estimates
3.1 Shipping Rates:
- Shipping charges for your order will be calculated and displayed at checkout. Rates may vary based on the shipping method chosen and the delivery location.
3.2 Delivery Estimates:
- Standard Shipping: [Estimated delivery time, e.g., 7-14 business days]
- Expedited Shipping: [Estimated delivery time, e.g., 2-3 business days]
- Overnight Shipping: [Estimated delivery time, e.g., 1 business day]
Please note that delivery times are estimates and may vary depending on the destination and other factors beyond our control.
4. Shipping Methods and Carriers
We offer multiple shipping options through reputable carriers to ensure your order arrives safely and on time. The carriers we use include, but are not limited to:
- USPS
- UPS
- FedEx
- DHL
- AusPost
- etc.
5. Shipping Destinations.
5.1 International Shipping:
- We offer international shipping to select countries. International shipping rates and delivery times will vary based on the destination.
6. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can track your order using the provided tracking number on the carrier’s website.
7. Shipping Issues
7.1 Delayed or Lost Orders:
- If your order is delayed or lost in transit, please contact our customer service team. We will work with the carrier to resolve the issue and ensure you receive your order as soon as possible.
7.2 Damaged or Incorrect Orders:
- If your order arrives damaged or you receive the wrong items, please contact us within 14 days of receiving your order. Provide your order number, details of the issue, and any relevant photos. We will arrange for a replacement or refund as appropriate.
8. Customs, Duties, and Taxes
For international orders, please be aware that additional customs fees, duties, and taxes may apply. These charges are the responsibility of the recipient and are not included in the shipping cost. We recommend contacting your local customs office for more information on potential charges.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™